سياسة الاستبدال والأسترجاع

Return and Exchange Policy In our store, we are keen on customer satisfaction and the quality of the products we offer. Therefore, please read the return and exchange policy carefully before completing the order. First: Return Policy • No product can be returned after the order has been shipped. • Return requests are only accepted if submitted before shipping. In case of an error in the order or if the product arrives damaged, please contact us within 24 hours of receiving the shipment with clear photographic documentation. Second: Exchange Policy • No product can be exchanged after shipping. • Exchange requests are only accepted before the order is shipped, and the desired product must be available. Third: Important Notes In our store, we are keen on customer satisfaction and the quality of the items we provide. Since some of our products are made to order, we clarify the following return and exchange policy: First: Custom-made products • Special orders such as size selections are made specifically for the customer and cannot be returned or exchanged after order confirmation. • Please ensure the required details (such as size, name, or color) before completing the order. • We recommend reviewing the order details carefully before payment and confirming the sizes and options required.